Frequently Asked Questions

Everything you need to know about your sweet new style.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your fabrics ethically sourced?

Yes, at Cotton Candy, we prioritize sustainability. Our garments are made from 100% organic cotton and eco-friendly dyes to ensure quality that is kind to the planet.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your delivery address.