Returns & Exchanges

At Cotton Candy, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is always stress-free and simple.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

3

Pack and Ship

Place the items in their original packaging, ensuring all tags are intact, and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

After our team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing